Refund Policy

At FypTV IPTV, we strive to provide the best possible streaming experience for our customers. This Refund Policy outlines the terms and conditions under which refunds may be requested for our subscription services.

We understand that sometimes our service may not meet your expectations, and we want to make the refund process as straightforward as possible. Please read this policy carefully to understand your rights and our obligations.

New Subscribers - 7-Day Money-Back Guarantee:

All new subscribers are eligible for a full refund within the first 7 days of their initial subscription purchase. This trial period allows you to test our service thoroughly and ensure it meets your needs.

Eligibility Criteria:

• You must be a first-time subscriber with no previous subscription history
• The refund request must be made within 7 days of your initial purchase
• You must not have exceeded 50GB of data usage during the trial period
• You must not have violated our Terms of Service
• You must not have previously requested a refund from FypTV

Please note that refunds are not available in the following circumstances:

• Change of Mind: Requests made after the 7-day trial period will not be eligible for refunds
• Force Majeure: Service interruptions due to factors beyond our control, including internet service provider issues, natural disasters, or government actions
• User Error: Issues arising from improper configuration, device incompatibility, or failure to follow setup instructions
• Account Violations: Refund requests from accounts that have violated our Terms of Service
• Third-Party Issues: Problems caused by third-party applications, devices, or services not provided by FypTV
• Promotional Items: Free trials, promotional subscriptions, or discounted packages
• Renewal Payments: Auto-renewed subscriptions where cancellation was not processed before the renewal date
• Partial Periods: Requests for refunds for unused time remaining in your subscription term

We understand that service quality is crucial for your streaming experience. While we strive to provide uninterrupted service, certain technical issues may occur. Here's how we handle them:

Service Credits:

• Extended service outages (24+ hours): Eligible for a prorated service credit
• Recurring technical issues: Contact support for assessment and potential credit
• Chronic playback problems: May qualify for partial refund or subscription extension

Note: Service credits are issued at our sole discretion and are subject to verification. We recommend contacting our support team before requesting a refund for technical issues.

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team via WhatsApp at +1 (613) 518-4716 or email at [email protected]
2. Provide Information: Include your registered email address, account username, order number, and reason for the refund request
3. Verification: Our team will verify your account and eligibility within 2-3 business days
4. Resolution: If approved, the refund will be processed using the original payment method

We aim to process all refund requests within 5-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Once your refund request is approved, please allow the following timeframes for processing:

These timeframes are estimates and may vary based on your financial institution. If you haven't received your refund after the specified period, please contact your bank or payment provider first.

In certain circumstances, we may offer the following alternatives to a direct refund:

• Service Credit: A credit toward future subscription payments
• Plan Upgrade: Upgrade to a higher-tier plan at no additional cost for a specified period
• Subscription Extension: Extend your current subscription by additional time
• Channel Add-ons: Include premium channel packages at no extra cost

These alternatives are offered at our sole discretion and may be more suitable for customers who experience temporary issues rather than wanting to cancel entirely.

Upon approval of a refund request:

• Your subscription will be immediately canceled
• Access to all premium channels and VOD content will be terminated
• Your account will be downgraded to a free tier or deactivated
• All saved preferences and viewing history may be deleted
• You will receive a confirmation email once the process is complete

If you wish to resubscribe in the future, you will need to create a new account. Previous refund requests may affect future refund eligibility.

If you dispute a charge on your statement, we encourage you to contact us directly before initiating a dispute with your bank or payment provider. Many issues can be resolved quickly through our support team.

Chargeback Policy:

• Filing a chargeback does not exempt you from this Refund Policy
• Successful chargebacks may result in account termination
• Repeated chargebacks may result in future service denial
• We reserve the right to dispute unwarranted chargebacks

We work diligently to resolve all billing concerns fairly and promptly. Please give us the opportunity to help before escalating to your financial institution.

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our Service after any changes to this policy constitutes your acceptance of the new terms. If you do not agree to the changes, you should discontinue using our Service and request a refund within the applicable timeframe.

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Our support team is available 24/7 to assist you with any questions or concerns regarding refunds.